Gain unparalleled knowledge, skills and competency to manage the complex technical environments of a data centre facility and the ability to optimise its effectiveness by driving efficiencies.
Create a credible business strategy and apply strong leadership to maximise the operational capability of the data centre whilst continuing to meet the ongoing demands of the business.
The five-day Certified Data Centre Management Professional (CDCMP®) is a comprehensive program that investigates the functionality of all elements of a data centre facility and the relationships and dependencies between them, with a focus on maintaining consistent reliability, security and integrity of data and the availability of service.
Opening with a solid grounding in the basic design principles, the program progresses to provide an overview of the physical infrastructure elements, through to an understanding of the project management methodology required to deliver complex data centre projects.
It also explores the efficient management of the often conflicting operational and maintenance demands required of the data centre plant to continuously deliver the business needs. The challenges of regulatory compliance, data centre strategies and audit demands are also thoroughly examined. Real-life case studies are used to demonstrate putting theory into practice.
A certified CDCMP® also considers the requirements for compliance, having a full understanding of national and international regulations, codes and standards. During the program, learners will be provided a valuable opportunity to access the latest industry standards.
The CDCMP® program is led by one of CNet's expert Instructors and is available via remote attendance or classroom-based.
Following this program, you are encouraged to continue your professional development by advancing your knowledge and skills to gain further official certifications and qualifications by progressing through The Global Digital Infrastructure Education Framework which maps education programs to career advancement throughout the network infrastructure and data centre sectors.
Read about Hamed Farg’s leadership and management role within a data centre and discover how gaining both the Certified Data Centre Management Professional (CDCMP®) and Accredited Operations Specialist (AOS) has validated his existing knowledge and positioned him as an expert within his organisation.
Find out more about the CDCMP® and AOS programs and download Hamed's story here.
What is a Data Centre?
- Data centre definition
- Data centre options
- Business demands
- Growth and demand challenges
Understanding Basic Design Principles
- Identifying the business need
- Building a business case
- National and international standards
- Site and building considerations
- Tier Levels
- Criticality and availability
- Determining data centre capacities
Physical Infrastructure
- Power Infrastructure
- Static and automatic transfer switches
- Measuring and monitoring
- Cooling infrastructure
- Cooling management options
- Cable infrastructure considerations
- IT systems and services
- Storage management
- IT security
- Access and security
Implementing Data Centre Projects
- Business case
- The project cycle
- Prioritisation of activities
- Triple constraints
- Customer value
- Quantitative risk analysis
- Rolling wave planning
- Decomposition
- Change management
- Documentation
Managing the Data Centre
- Regulations, standards and processes
- Service management frameworks
- Service lifecycles
- OLA, SLA and KPIs
- Processes and procedures
- Moves, adds, changes
- Energy efficiency
- System availability
- Decommissioning
- Transformation programs
- Consolidation
- Virtualisation
- Cloud computing
- Relocation
- Data Centre Facility Management
- Facility operations
- Building Management Systems (BMS)
- Fire safety compliance
- Fire suppression
Purpose
- The data centre stack
- The key constraints (power, cooling, space and IT)
- System availability
- Efficiency metrics
- Importance of commissioning
- Importance of capacity management
- Managing initial design principles
Management of Processes
- Introduction to ITIL
- Key performance indicators (KPIs)
- RACI matrices
Management of People
- Appreciation of different skill-sets
- Creating a multi-disciplinary team
- Constructing a data centre team
Management of Plant
- Management of plant overview
- Power management
- IT environment management
- Cooling management
Energy Efficiency
- Understanding what is attainable and prioritisation
- Efficiency demands
- Efficiency measures
- Validation of processes and procedures
Management of Services
- Management of SLAs
- Data centre service management
- Automated tools
- Activity planning
Business Strategy
- Data centre strategic context
- Strategic planning
- Drivers for the business and IT strategies
- The impact on the data centre
- Aligning IT with the business strategy
IT Strategy
- The link between business and data centres
- IT strategy framework
- Portfolio management
- Execution plan
Supporting Strategies
- Strategic planning processes and techniques
- Supporting strategy examples
- Power continuity
- Cooling continuity
- Finance
- Fire safety
- Security and access control
- Business continuity/disaster recover
- Cleaning
Legislation and Regulations
- Data protection
- General Data Protection Regulation (GDPR)
- Computer misuse act
- Freedom of information act
- Cloud service provider legislation
- Electricity regulations
- Electricity at work regulations, national electrical code
- Building and regulations
- Health and safety
- Environmental legislation
Codes of Practice
- EU code of conduct
- DoE DCEP (Data Centre Energy Practitioner)
- Green Grid maturity model
Standards and Accreditations
- National and international standards
- Accreditations
- Uptime Institute
- Certified Energy Efficient Data Centre Award (CEEDA)
- Building Research Establishment Environmental Assessment Method (BREEAM)
- Leadership in Energy and Environmental Design (LEED) ISO 50001 & 14001
The Audit Process
- What is an audit?
- Defining the business requirement
- What should be audited?
- Audit outcomes
- Potential risk evaluation
Auditing the Data Centre Physical Infrastructure
- Audit guidance
- Site specific activities
- Evaluating the key environments
- Functional testing
- Trend analysis
- Recommended practices
Performance Audits
- Current industry metrics
- Modelling calculations
- Bin analysis
Environmental Audits
- The need to measure and monitor
- Site specific monitoring
- Energy use and monitoring
Asset Management
- Areas of asset management
- Asset management strategy and lifecycle
- Asset management tools
There are a number of group and individual management based case studies throughout this program.
5 days requiring pre-class study of approximately 20 hours.
The program is designed for individuals wishing to enhance their ability to strategically manage, control and improve the operational effectiveness of a data centre environment.
Experience of working within a data centre environment is essential; preferably with two years experience in a technical IT or operations role. If you would like to discuss your experience or suitability for this program, please contact us.
Learners are required to undertake pre-class study, which is fully supported by an experienced and dedicated online support team.
Learners are required to have:
- A webcam and microphone enabled laptop with unrestricted wireless internet connectivity and a pre-installed web browser
- A suitable application for reading/annotating PDFs and a suitable application for editing standard office documents such as Microsoft Word, PowerPoint, and Excel
Upon completion, successful learners will have an unrivalled knowledge of how to effectively manage a data centre environment to optimise its effectiveness in a more efficient manner whilst meeting the strategic operational demands of the business.
- Internationally and industry recognised BTEC Level 5 Professional Award in Certified Data Centre Management Professional
- Official Certified Data Centre Management Professional (CDCMP®) certification
- The use of the CDCMP post nominal title, e.g. John Smith CDCMP
- Use of the official CDCMP® digital badge
- Use of the CDCMP® logo
Certifications are a lifelong commitment to learning and offer the perfect portal to ensure knowledge, skills and certification remain current and up-to-date. Each certification requires re-certifying every three years via an online learning management system.
- Eligibility for an ECS (Electrotechnical Certification Scheme) Digital Support Manager card (only available in the UK)
- Continual Professional Development (CPD)
- 7 IEEE Continual Education Units (CEUs)
- The ability to develop a management strategy that aligns with the business operational requirements
- Recognises the need to develop a multi-disciplinary team supporting all operational functions of the data centre
- Can identify the processes within data centre operations that ensure consistent reliability, security and integrity of data and the availability of service.
- Establish a confidence that the data centre manager is competent to strategically manage data centre processes and procedures through continual improvement planning to meet the operational demands of the business
- Confidence that the data centre manager can build a strong team to effectively deliver all operational requirements to ensure maximum service uptime
- Ensures that service levels agreements and key performance indicators are consistently met, to establish and improve customer satisfaction
- Certified Data Centre Sustainability Professional (CDCSP®) - create a sustainability strategy and business implementation plan for transformation towards a credible sustainability lifecycle, that demonstrates innovation and challenges business ethos whilst being sensitive to business risk and continuity
- Certified Data Centre Audit Professional (CDCAP®) - plan and implement a strategic data centre audit process, analyse audit data to verify and baseline the status of the data centre and create an action plan to reduce risk and improve the operational capability to support business continuity
- Accredited Tier Specialist (ATS) - gain the knowledge and authority to communicate data center needs to upper management and positively influence spending decisions
- Accredited Operations Specialist (AOS) - gain the knowledge and expertise to create and manage business critical data centre operations to reduce risk and achieve uptime, performance, and efficiency
- Accredited Sustainability Advisor (ASA) - gain the practical skills you need to develop and implement a comprehensive world-class data centre sustainability program
- Accredited Operations Professional (AOP) - learn site and portfolio-level governance and management concepts, holistic portfolio management approach, and real-life application to meet business and availability objectives
- Masters Degree in Data Centre Leadership and Management (MA) – join the global elite group of data centre professionals with this high level leadership and management masters degree tailored to the data centre sector
Data Centre Manager
“The content of the program hit the mark exactly. This program provided a higher level of thinking and provided additional information that has empowered me to perform my new duties. I am very impressed by CNet and look forward to attending more training in the future.”
Systems Administration Manager
“I have attended many training events and certification courses over my career. In my opinion this was one of the most enjoyable and likely the most useful class I have ever attended.”
Data Centre Manager
“The coursework was exceptionally informative and all of the content will be helpful in my pursuit to bring positive change to my organization.”
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Tel U.S.: +1 302-526-1977
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