Privacy Statement

We take your privacy very seriously. Please read this privacy statement carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR). We are also subject to the EU General Data Protection Regulation (EU GDPR) in relation to services we offer to individuals in the European Economic Area (EEA).

Key terms
It would be helpful to start by explaining some key terms used in this policy:

We, us, ourCNet Training Limited, a limited company registered in England and Wales, with registered number 3233910, whose registered address is 10 Park Farm Business Centre, Fornham St Genevieve, Bury St Edmunds, Suffolk, IP28 6TS, England and our group companies
Personal dataAny information relating to an identified or identifiable individual
Special category personal dataPersonal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership Genetic and biometric data (when processed to uniquely identify an individual) Data concerning health, sex life or sexual orientation
Data subjectThe individual who the personal data relates to

Personal data we collect about you
The personal data we collect about you depends on the particular services we provide to you. We may collect and use the following personal data about you:

  • your name and contact information, including email address and telephone number and company details
  • details about your employer
  • information to check and verify your identity
  • your gender, if you choose to give this to us
  • your billing information, transaction and payment card information
  • your professional interests
  • your professional online presence, eg LinkedIn profile
  • your contact and purchase history
  • information to enable us to undertake credit or other financial checks on you
  • Information about how you use our website, IT, communication and other systems
  • your responses to surveys, competitions and promotions

We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below. If you do not provide personal data we ask for, it may delay or prevent us from providing our services to you.

How your personal data is collected

We collect most of this personal data directly from you—in person, by telephone, or email and/or via our website. However, we may also collect information:

  • from publicly accessible sources, eg Companies House
  • directly from a third party, eg: credit reference agencies, professional data suppliers, education partners such as colleges and schools
  • from a third party with your consent, eg your employer
  • from cookies on our website—for more information on our use of cookies, please see our cookie policy, which is available on request
  • via our IT systems, eg through automated monitoring of our websites and other technical systems, such as our computer networks and connections, CCTV and access control systems, communications systems, email and instant messaging systems

How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, eg:

  • where you have given consent
  • to comply with our legal and regulatory obligations
  • for the performance of a contract with you or to take steps at your request before entering into a contract; or
  • for our legitimate interests or those of a third party

A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own.

The table below explains what we use your personal data for and why.

What we use your personal data forOur reasons
Providing services to youTo perform our contract with you or to take steps at your request before entering into a contract
To enforce legal rights or defend or undertake legal proceedingsDepending on the circumstances:
—to comply with our legal and regulatory obligations;
—in other cases, for our legitimate interests, ie to protect our business, interests and rights
Gathering and providing information required by or relating to examining or awarding bodiesFor our legitimate interests, ie to ensure we meet the requirements of examining and awarding bodies
Operational reasons, such as improving efficiency, education, and training delivery and quality controlFor our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price
Updating customer recordDepending on the circumstances:
—to perform our contract with you or to take steps at your request before entering into a contract;
—to comply with our legal and regulatory obligations;
—for our legitimate interests, eg making sure that we can keep in touch with our customers about existing orders and new products
Marketing our services to:
—existing and former customers;
—third parties who have previously expressed an interest in our services;
—third parties with whom we have had no previous dealings.
For our legitimate interests, ie to promote our business to existing and former customers
To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency.
In such cases information will be anonymised where possible and only shared where necessary
Depending on the circumstances:
—to comply with our legal and regulatory obligations;
in other cases, for our legitimate interests, ie to protect, realise or grow the value in our business and assets

Special category personal data

Where we process special category personal data, we will also ensure we are permitted to do so under data protection laws, eg:

  • we have your explicit consent;
  • the processing is necessary to protect your (or someone else’s) vital interests where you are physically or legally incapable of giving consent; or
  • the processing is necessary to establish, exercise or defend legal claims

Who we share your personal data with

We routinely share personal data with:

  • companies within the CNet Training Group
  • third parties we use to help deliver our services to you, eg payment service providers, examining or awarding bodies or third party trainers;
  • other third parties we use to help us run our business, eg marketing agencies or system consultants;

We or the third parties mentioned above occasionally also share personal data with:

  • our and their external auditors, eg in relation to the audit of our or their accounts, in which case the recipient of the information will be bound by confidentiality obligations;
  • our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations;
  • law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations;
  • other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations

Where your personal data is held

Personal data may be held at our offices and those of our group companies, third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal data with’).

How long your personal data will be kept

We will not keep your personal data for longer than we need it for the purpose for which it is used. Different retention periods apply for different types of personal data. Please contact us for more information on the retention periods applying to any particular personal data.

Transferring your personal data out of the UK and EEA

We are based in the UK and if you are based outside the UK we will transfer your personal data to the UK.

The EEA, UK and other countries outside the EEA and the UK have differing data protection laws, some of which may provide lower levels of protection of privacy.

It is sometimes necessary for us to transfer your personal data to countries outside the UK and EEA. In those cases we will comply with applicable UK and EEA laws designed to ensure the privacy of your personal data.

Your rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances
  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us if you wish to make a request

Keeping your personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.

How to complain

Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.

You also have the right to lodge a complaint with:

  • the Information Commissioner in the UK
  • our lead supervisory authority in the EEA, which is Bizlegal Limited (trading as EU REP), and
  • a relevant data protection supervisory authority in the EEA state of your habitual residence, place of work or of an alleged infringement of data protection laws in the EEA

The UK’s Information Commissioner may be contacted using the details here or by telephone: 0303 123 1113

Changes to this privacy policy

We may change this privacy notice from time to time—when we do we will inform you by updating our website accordingly.

How to contact us

Individuals in the UK

You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint. If you wish to contact us, please send an email to info@cnet-training.com, or telephone us on +44(0)1284 767100, or by post at CNet Training, 10 Park Farm Business Centre, Fornham St Genevieve, Bury St Edmunds, Suffolk, IP28 6TS, UK.

Individuals in the EEA

We have appointed Bizlegal Limited, trading as EU REP to be our data protection representative within the EEA. Their contact details are registered office at 27 Cork Road, Midleton Co. Cork, Ireland. Company number 635921. Website eurep.ie.

Individuals within the EEA can contact us direct (see above) or contact our European representative.

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