We take your privacy very seriously. Please read this privacy statement carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR). We are also subject to the EU General Data Protection Regulation (EU GDPR) in relation to services we offer to individuals in the European Economic Area (EEA).
It would be helpful to start by explaining some key terms used in this policy:
Personal data we collect about you
The personal data we collect about you depends on the particular services we provide to you. We may collect and use the following personal data about you:
- your name and contact information, including email address and telephone number and company details
- details about your employer
- information to check and verify your identity
- your gender, if you choose to give this to us
- your billing information, transaction and payment card information
- your professional interests
- your professional online presence, eg LinkedIn profile
- your contact and purchase history
- information to enable us to undertake credit or other financial checks on you
- Information about how you use our website, IT, communication and other systems
- your responses to surveys, competitions and promotions
We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below. If you do not provide personal data we ask for, it may delay or prevent us from providing our services to you.
How your personal data is collected
We collect most of this personal data directly from you—in person, by telephone, or email and/or via our website. However, we may also collect information:
- from publicly accessible sources, eg Companies House
- directly from a third party, eg: credit reference agencies, professional data suppliers, education partners such as colleges and schools
- from a third party with your consent, eg your employer
- via our IT systems, eg through automated monitoring of our websites and other technical systems, such as our computer networks and connections, CCTV and access control systems, communications systems, email and instant messaging systems
How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, eg:
- where you have given consent
- to comply with our legal and regulatory obligations
- for the performance of a contract with you or to take steps at your request before entering into a contract; or
- for our legitimate interests or those of a third party
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own.
The table below explains what we use your personal data for and why.
Special category personal data
Where we process special category personal data, we will also ensure we are permitted to do so under data protection laws, eg:
- we have your explicit consent;
- the processing is necessary to protect your (or someone else’s) vital interests where you are physically or legally incapable of giving consent; or
- the processing is necessary to establish, exercise or defend legal claims
Who we share your personal data with
We routinely share personal data with:
- companies within the CNet Training Group
- third parties we use to help deliver our services to you, eg payment service providers, examining or awarding bodies or third party trainers;
- other third parties we use to help us run our business, eg marketing agencies or system consultants;
We or the third parties mentioned above occasionally also share personal data with:
- our and their external auditors, eg in relation to the audit of our or their accounts, in which case the recipient of the information will be bound by confidentiality obligations;
- our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations;
- law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations;
- other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations
Where your personal data is held
Personal data may be held at our offices and those of our group companies, third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal data with’).
How long your personal data will be kept
We will not keep your personal data for longer than we need it for the purpose for which it is used. Different retention periods apply for different types of personal data. Please contact us for more information on the retention periods applying to any particular personal data.
Transferring your personal data out of the UK and EEA
We are based in the UK and if you are based outside the UK we will transfer your personal data to the UK.
The EEA, UK and other countries outside the EEA and the UK have differing data protection laws, some of which may provide lower levels of protection of privacy.
It is sometimes necessary for us to transfer your personal data to countries outside the UK and EEA. In those cases we will comply with applicable UK and EEA laws designed to ensure the privacy of your personal data.
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal information
- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances
- Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances
- You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us if you wish to make a request
Keeping your personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.
How to complain
Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with:
- the Information Commissioner in the UK
- our lead supervisory authority in the EEA, which is Bizlegal Limited (trading as EU REP), and
- a relevant data protection supervisory authority in the EEA state of your habitual residence, place of work or of an alleged infringement of data protection laws in the EEA
The UK’s Information Commissioner may be contacted using the details here or by telephone: 0303 123 1113
We may change this privacy notice from time to time—when we do we will inform you by updating our website accordingly.
How to contact us
Individuals in the UK
Individuals in the EEA
We have appointed Bizlegal Limited, trading as EU REP to be our data protection representative within the EEA. Their contact details are registered office at 27 Cork Road, Midleton Co. Cork, Ireland. Company number 635921. Website eurep.ie.
Individuals within the EEA can contact us direct (see above) or contact our European representative.
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Document reviewed on 3 February 2023 by Paul Rivett & Sarah Parks | Next review February 2024