We take your privacy very seriously. Please read this privacy statement carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR). We are also subject to the EU General Data Protection Regulation (EU GDPR) in relation to services we offer to individuals in the European Economic Area (EEA).
Key Terms
It would be helpful to start by explaining some key terms used in this policy:
We, us, our | CNet Training Limited, a limited company registered in England and Wales, with registered number 3233910, whose registered address is 10 Park Farm Business Centre, Fornham St Genevieve, Bury St Edmunds, Suffolk, IP28 6TS, England and our group companies |
Personal data | Any information relating to an identified or identifiable individual |
Special category personal data | Personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership Genetic and biometric data (when processed to uniquely identify an individual) Data concerning health, sex life or sexual orientation |
Data subject | The individual who the personal data relates to |
Personal Data We Collect About You
The personal data we collect about you depends on the particular services we provide to you. We may collect and use the following personal data about you:
We collect and use this personal data for the purposes described in the section ‘How and Why We Use Your Personal Data’ below. If you do not provide personal data we ask for, it may delay or prevent us from providing our services to you.
How Your Personal Data Is Collected
We collect most of this personal data directly from you—in person, by telephone, or email and/or via our website. However, we may also collect information:
How and Why We Use Your Personal Data
Under data protection law, we can only use your personal data if we have a proper reason, eg:
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own.
The table below explains what we use your personal data for and why.
What We Use Your Personal Data For | Our Reasons |
Providing services to you | To perform our contract with you or to take steps at your request before entering into a contract |
To enforce legal rights or defend or undertake legal proceedings | Depending on the circumstances: —to comply with our legal and regulatory obligations; —in other cases, for our legitimate interests, ie to protect our business, interests and rights |
Gathering and providing information required by or relating to examining or awarding bodies | For our legitimate interests, ie to ensure we meet the requirements of examining and awarding bodies |
Operational reasons, such as improving efficiency, education, and training delivery and quality control | For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price |
Updating customer record | Depending on the circumstances: —to perform our contract with you or to take steps at your request before entering into a contract; —to comply with our legal and regulatory obligations; —for our legitimate interests, eg making sure that we can keep in touch with our customers about existing orders and new products |
Marketing our services to: —existing and former customers; —third parties who have previously expressed an interest in our services; —third parties with whom we have had no previous dealings. | For our legitimate interests and those of our parent company Uptime Institute, 405 Lexington Avenue, 9th Floor, New York, NY 10174, United States i.e. to promote our businesses to existing and former customers |
To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases information will be anonymised where possible and only shared where necessary | Depending on the circumstances: —to comply with our legal and regulatory obligations; in other cases, for our legitimate interests, ie to protect, realise or grow the value in our business and assets |
Special Category Personal Data
Where we process special category personal data, we will also ensure we are permitted to do so under data protection laws, eg:
Who We Share Your Personal Data With
We routinely share personal data with:
We or the third parties mentioned above occasionally also share personal data with:
Where Your Personal Data is Held
Personal data may be held at our offices and those of our group companies, third party agencies, service providers, representatives and agents as described above (see above: ‘Who We Share Your Personal Data With’).
How Long Your Personal Data Will Be Kept
We will not keep your personal data for longer than we need it for the purpose for which it is used. Different retention periods apply for different types of personal data. Please contact us for more information on the retention periods applying to any particular personal data.
Transferring Your Personal Data Out of the UK and EEA
We are based in the UK and if you are based outside the UK we will transfer your personal data to the UK. The EEA, UK and other countries outside the EEA and the UK have differing data protection laws, some of which may provide lower levels of protection of privacy. It is sometimes necessary for us to transfer your personal data to countries outside the UK and EEA. In those cases we will comply with applicable UK and EEA laws designed to ensure the privacy of your personal data.
When we transfer your data to our parent company, Uptime Institute 405 Lexington Avenue, 9th Floor, New York, NY 10174, United States, we do so using an International Data Transfer Agreement in a form approved by the ICO.
Your Rights
Under data protection law, you have rights including:
Keeping Your Personal Data Secure
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.
How to Complain
Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with:
The UK’s Information Commissioner may be contacted using the details here or by telephone: 0303 123 1113
Changes to This Privacy Policy
We may change this privacy notice from time to time—when we do we will inform you by updating our website accordingly.
How to Contact Us
Individuals in the UK
You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint. If you wish to contact us, please send an email to info@cnet-training.com, or telephone us on +44(0)1284 767100, or by post at CNet Training, 10 Park Farm Business Centre, Fornham St Genevieve, Bury St Edmunds, Suffolk, IP28 6TS, UK.
Individuals in the EEA
We have appointed Bizlegal Limited, trading as EU REP to be our data protection representative within the EEA. Their contact details are registered office at 27 Cork Road, Midleton Co. Cork, Ireland. Company number 635921. Website eurep.ie.
Individuals within the EEA can contact us direct (see above) or contact our European representative.
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Document reviewed on September 2024 by Sarah-Louse Isaacson | Next review September 2024