Gain the knowledge and expertise to create and manage business critical data center operations to reduce risk and achieve uptime, performance, and efficiency.
If you’re responsible for managing business-critical facilities, the Accredited Operations Specialist (AOS) course provides a body of knowledge in every aspect of running an effective and sustainable data center — or portfolio of centers. Based on the principle that operations is the single greatest factor in sustaining uptime performance; training covers a broad range of topics including policies and procedures, staffing, business operations, maintenance, and risk management. Course participants learn to build and align their teams on the best practices to prevent and respond to data center incidents, operate efficiently, and achieve sustainable performance excellence.
AOS is an intensive 16 hour course and accreditation examination for data center managers and operators. Participants learn the concepts and criteria of developing and maintaining a comprehensive, world-class operations program to effectively manage high reliability data centers, from commissioning through the entire facility lifetime.
Why the Accredited Operations Specialist (AOS)?
The AOS curriculum provides instruction on the Tier Standard: Operational Sustainability. Developed by Uptime Institute experts who have managed and operated some of the world’s most elite data centers, AOS enables you to:
- Build and sustain effective operational behaviors
- Align operations to ever evolving business requirements
- Prioritize practices and understand risks to focus on those factors that will most improve facility performance
- Apply the Tier Standard to improve facility operations
- Learn methods to measure and track a facility’s operational sustainability and efficiency
- Provide a consistent and proven set of standards, processes, and measurements across an entire data center portfolio
- Inspire a results oriented culture that achieves excellence
- Protect the investment in facility equipment and systems, increasing asset lifespan and ROI
Read about Hamed Farg’s leadership and management role within a data center and discover how gaining both the Certified Data Center Management Professional (CDCMP®) and Accredited Operations Specialist (AOS) has validated his existing knowledge and positioned him as an expert within his organization.
Find out more about the CDCMP® and AOS programs and download Hamed's story here.
Introduction
- Introduction to Management and Operations categories
- Review of the most common Management and Operations deficiencies
Concept of Operations & Maintenance
- Differences between operations and maintenance
- Factors for deciding who operates and maintains your critical facilities
Staffing
- Staffing development process
- Staff qualifications
- Organizational structure impacts
- Defining roles and responsibilities for staff and support groups
Maintaining a Critical Facility
- Building a preventive maintenance program and annual schedule
- Maintenance management system requirements for tracking activities
- Vendor support
- Predictive maintenance
- Lifecycle planning
- Housekeeping
Operational Documentation
- Site policies
- Developing methods of procedure and other key documents
Training
- Developing a training program and schedule
- Vendor training requirements
Capacity Management
- Capacity and load management
- Determining critical capacities and forecasting when limits are reached
Commissioning
- How getting operation involved in commissioning leads to operations success
- Establishing behaviors early in the development process that will ensure long-term success
Building Characteristics
- Building characteristics impacts on operations
Site Location Risk
- Defining risks to operational activities posed by natural and manmade factors
- Evaluating site risks and determining advantages and disadvantages of multiple site locations
Means of Execution
- Understanding the dependencies of all the various categories when creating the Management and Operation program
The course is 16 hours, live remote Instructor-led, of intensive instruction and hands-on exercises that cover the key concepts of critical facility operations. The curriculum covers the critical functional areas in operations and culminates in an examination.
The Uptime Institute's AOS is intended for critical facility operators. In order to align the entire support team on the application of the Uptime Institute Standards, outside experts that support the critical facilities are also welcome. Outside experts who will benefit from the AOS course are:
- Professional Operations Managers
- Data Center Facility Managers
- Project Managers
- Consultants
- Network Architects
- Enterprise Architects
This course is open to all professionals involved in data center facility management and operations as well as the broader community of vendors and consultants who focus on data center operations and does not require a licensed credential.
Participants learn the concepts and criteria of developing and maintaining a comprehensive, world-class operations program to effectively manage high reliability data centers, from commissioning through the entire facility lifetime. The AOS course will provide instruction to achieve a complete understanding of the concepts and criteria to develop a comprehensive world class management and operations program for a critical facility. The curriculum covers the critical functional areas in operations and culminates in an examination.
Successful completion of the AOS course, demonstrated through examination at the end of the course, will result in an Uptime Institute endorsement of the individual as an Accredited Operations Specialist.
Professional course cost is US$4,985 per participant. This course is CPD accredited and may also qualify for your country's Professional Development Hours (PDHs) requirements (may not be applicable in all countries).
- Masters Degree in Data Center Leadership and Management (MA) – join the global elite group of data center professionals with this high level leadership and management Masters Degree tailored to the data centre sector
Operations roles:
- Accredited Operations Professional (AOP) – learn site and portfolio-level governance and management concepts, holistic portfolio management approach, and real-life application to meet business and availability objectives
- Certified Data Center Project Management (CDCMP®) – establish a robust project baseline and a comprehensive plan for a complex, high value data center expansion project that demonstrates an accurate interpretation of the project scope and focuses on delivering project success in support of business strategy
Dependent upon job role:
- Certified Data Center Project Management (CDCPM®) – establish a robust project baseline and a comprehensive plan for a complex, high value data center expansion project that demonstrates an accurate interpretation of the project scope and focuses on delivering project success in support of business strategy
- Certified Data Center Sustainability Professional (CDCSP®)– create a sustainability strategy and business implementation plan for transformation towards a credible sustainability lifecycle, that demonstrates innovation and challenges business ethos whilst being sensitive to business risk and continuity
- Certified Data Center Audit Professional (CDCAP®) – plan and implement a strategic data center audit process, analyze audit data to verify and baseline the status of the data center and create an action plan to reduce risk and improve the operational capability to support business continuity
- Certified Data Center Energy Professional (CDCEP®) – learn how to strategically plan, design and implement an energy plan for data center facilities, focusing on energy efficiency
- Accredited Sustainability Advisor (ASA) – gain the practical skills you need to develop and implement a comprehensive world-class data center sustainability program
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