The World’s First Competency & Confidence Assessment Modelling (CCAM®) Tool for the Digital Infrastructure Industry
Human risk affects every organisation. Although the types of threats that businesses face will depend on varying factors, many businesses struggle to accurately identify and counter risks effectively, and therefore increase the chances of making costly and reputation damaging mistakes. CNet has launched the world’s first Competency and Confidence Assessment Modelling (CCAM®) tool for the digital infrastructure industry that is revolutionising the way managers identify, manage and mitigate people risk.
CCAM® provides real-time analysis of knowledge, competence and confidence for individuals and teams, exposing root causes of employee behaviour (positive and negative). It recommends individual interventions and professional development activities aimed at enhancing knowledge and positively changing behaviour to ultimately reduce human-related risk.
The CCAM® Process
Each participant is sent an invitation by email to complete the assessment at their convenience, on any device. The assessment presents individuals with a number of situational paragraphs to read and associated questions to work through. Questions are multiple response rather than multiple choice, assessing knowledge and eliminating guesswork. Individuals are also asked to grade their level of confidence in their response. Once responses have been analysed, you will receive individual and team level reports and recommendations for next steps.
This could be:
Re-assessment (to confirm positive results)
Mentoring/coaching
Undertake online module learning
Attend a remote attendance technical education program
How Does CCAM® Work?
It is a complex and proven SaaS platform which operates within International Test Commission guidelines and is supported by a team of psychologists and behavioural experts. The software works through situational judgement and assessment criteria to identify people risk. It focuses on identifying exactly where data centre technicians’ real skills, knowledge and capability gaps are. Situational judgement assessments identify:
What each employee: UNDERSTANDS DOES NOT UNDERSTAND MISUNDERSTANDS
What each employee’s: CONFIDENCE is in what they think they understand
Which employees are going to apply: what is RIGHT
Which employees are going to apply: what is WRONG
However, considering the huge difference between testing someone’s memory and knowing how they will behave in a critical environment, CCAM® adds a further layer to the assessment by capturing levels of competence and confidence in each answer. This provides crucial insight that is used towards scoping the recommended targeted individual interventions and professional development activities.
The results are provided on an individual and team basis and, with the ability to retake the CCAM® assessment again post-development, it provides a good measure of the success of the chosen interventions and professional development activities, therefore maximising the opportunity to measure ROI.
Is Your Business at Risk?
On average 79% of all staff pose some or significant risk to the business:
Yet, with a focus on understanding exactly where the knowledge, skills and competency gaps are the results can look like this*:
* Based on actual results from CCAM® Tool use (April 2020)
CCAM® Benefits
Managers and C-suite executives are reassured that they are proactively mitigating human-related risk within their mission critical facilities
CCAM® is designed to be used regularly to ensure success and ROI of chosen interventions
CCAM® provides evidence-based data to enable informed strategic decisions to be made quickly to improve the performance of technical teams and mitigate risk
Added organisational and individual confidence that technical teams are working towards being the best they can
Knowledge and skills gained from professional development activities can provide an official certification, providing evidence of individual achievements and capabilities
With teams of officially certified individuals, organisations can benefit from enhanced brand reputation
Used as a pre-employment tool, CCAM® can help inform the recruitment process and identify the best candidates
Andrew Stevens, CEO, CNet Training
“Ultimately risk is a human issue and businesses need people who are adept at tackling the threats they encounter, particularly within mission critical facilities. Understanding likely behaviours of individuals and teams in high risk environments is one of the biggest challenges a data centre facility faces today, but one that the CCAM® Tool addresses. It provides real-time analysis that allows managers to make the right decisions about their staff and teams to gain maximum productivity, ensure fitness to practice and mitigate people risk, all contributing to the businesses risk policy. The CCAM® Tool really does take the traditional Training Needs Analysis into a new and more justifiable dimension, and one that will help maximise competitive advantage, as productivity and quality of service will also improve”.
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