The World’s First Competency & Confidence Assessment Modelling (CCAM®) Tool for the Digital Infrastructure Industry
Human risk affects every organisation. Although the types of threats that businesses face will depend on varying factors, many businesses struggle to accurately identify and counter risks effectively, and therefore increase the chances of making costly and reputation damaging mistakes. CNet has launched the world’s first Competency and Confidence Assessment Modelling (CCAM®) tool for the digital infrastructure industry that is revolutionising the way managers identify, manage and mitigate people risk.
CCAM® provides real-time analysis of knowledge, competence and confidence for individuals and teams, exposing root causes of employee behaviour (positive and negative). It recommends individual interventions and professional development activities aimed at enhancing knowledge and positively changing behaviour to ultimately reduce human-related risk.
Each participant is sent an invitation by email to complete the assessment at their convenience, on any device. The assessment presents individuals with a number of situational paragraphs to read and associated questions to work through. Questions are multiple response rather than multiple choice, assessing knowledge and eliminating guesswork. Individuals are also asked to grade their level of confidence in their response. Once responses have been analysed, you will receive individual and team level reports and recommendations for next steps.
This could be:
It is a complex and proven SaaS platform which operates within International Test Commission guidelines and is supported by a team of psychologists and behavioural experts. The software works through situational judgement and assessment criteria to identify people risk. It focuses on identifying exactly where data centre technicians’ real skills, knowledge and capability gaps are. Situational judgement assessments identify:
However, considering the huge difference between testing someone’s memory and knowing how they will behave in a critical environment, CCAM® adds a further layer to the assessment by capturing levels of competence and confidence in each answer. This provides crucial insight that is used towards scoping the recommended targeted individual interventions and professional development activities.
The results are provided on an individual and team basis and, with the ability to retake the CCAM® assessment again post-development, it provides a good measure of the success of the chosen interventions and professional development activities, therefore maximising the opportunity to measure ROI.
On average 79% of all staff pose some or significant risk to the business:
Yet, with a focus on understanding exactly where the knowledge, skills and competency gaps are the results can look like this*:
* Based on actual results from CCAM® Tool use (April 2020)
“Ultimately risk is a human issue and businesses need people who are adept at tackling the threats they encounter, particularly within mission critical facilities. Understanding likely behaviours of individuals and teams in high risk environments is one of the biggest challenges a data centre facility faces today, but one that the CCAM® Tool addresses. It provides real-time analysis that allows managers to make the right decisions about their staff and teams to gain maximum productivity, ensure fitness to practice and mitigate people risk, all contributing to the businesses risk policy. The CCAM® Tool really does take the traditional Training Needs Analysis into a new and more justifiable dimension, and one that will help maximise competitive advantage, as productivity and quality of service will also improve”.