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    • The Journey to a 100% Certified Technical Team – A Case Study from CBRE DCS

    The Journey to a 100% Certified Technical Team – A Case Study from CBRE DCS

    The Journey to a 100% Certified Technical Team – A Case Study from CBRE DCS

    by CNet / Wednesday, 19 February 2020 / Published in News

    CBRE Data Centre Solutions (DCS), the world’s leading integrated data centre operations service provider, has committed to further enhancing the certification credentials of its technical workforce globally. Through a strategic alliance with industry-leading technical education company, CNet Training, the two firms will deliver a comprehensive schedule of training and professional development that requires each data centre technician to achieve the highly respected Certified Data Centre Technician Professional (CDCTP®) certification.

    The CDCTP® is a comprehensive, content-rich program that serves the worldwide data centre sector. The program is specifically designed for individuals who are responsible for the day-to-day integrity of mission-critical facilities and wish to acquire skills and knowledge of the highest calibre. The curriculum covers key operating environments, operational policies, procedures and compliance based on legislation, standards and codes of conduct, as well as detailed analyses of current measuring, monitoring and auditing techniques. 

    Lovisa Hagelberg from CBRE DCS has achieved CDCTP® status and has summarised her experiences and thoughts below:

    Company: CBRE DCS 
    Name: Lovisa Hagelberg
    Role: Business Development Manager (Nordics)

    CBRE DCS is working with CNet Training to certify 100% of its technical workforce, which is a major achievement for the industry, and CBRE is leading the way on this. How do you see this commitment to certification benefiting your role and that of your teams?

    I see this as a game-changer for the whole industry. At CBRE, we have data centre technicians all over the world. The CNet program will ensure consistent service globally while also raising the bar across the industry, helping us to achieve a higher level of competence, personal development and officially certified technicians. 

    Congratulations on sailing through your competency and confidence assessment and gaining the official CDCTP® certification… How did you find it?

    I found the assessment to be challenging but also relevant to the tasks that we perform within a data centre. It was quite interesting to think about the confidence aspect of the answers. It is very seldom you have the time to reflect on the level of certainty of which you believe an answer to be true. 

    What advice do you have for your peers who might not have started their assessment/ professional development?

    Take the time to really think about each question and how you would apply that statement in reality. Take the opportunity to reflect on your own personal development and utilise the professional development activities that are available to increase your knowledge. 

    How do you think the Certified Data Centre Technician Professional (CDCTP®) certification will help your team?

    It will give our team confidence that their skills and competence have been tested and proven by a third party, and allow for greater personal development. 

    From a personal perspective, how do you think the CDCTP® certification will help your role going forward? 

    I think it will bring a higher level of credibility in the industry, and I’m proud to have the certification. 

    How have your teams responded to the journey towards official CDCTP® certification? 

    Very positively, it is always a challenge to get people out of their day-to-day activities, but everyone has embraced the opportunity, and they appreciate the investment that CBRE has made into gaining this sought after and globally recognised certification. 

    For more information about the CDCTP® program see – https://www.cnet-training.com/data-centre-programs/certified-data-centre-technician-professional-cdctp/

    Read more about the Strategic Alliance with CBRE DCS here – https://www.cnet-training.com/news/cbre-dcs-achieves-another-industry-first-with-cnet-training/

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