- Download the Zoom app from https://zoom.us
- Test your microphone and camera are working by using the smart room test link: https://www.zoom.us/test
- Check the lighting in your room as you need to be always clearly visible to the Instructor. If there is insufficient lighting, you may appear as a silhouette, or it may be too dark to see your face
- Avoid any unnecessary visual distractions in your camera view that may impact your learning experience or the experience of others
- We strongly recommend setting up a separate screen for an optimal learning experience, a tablet will suffice
- Your meeting room will not open until the first day of your program
- You will have received a meeting link in your joining instructions. Simply click the link in the email where it says “Click here to join the program”. You can then click “Launch Meeting” and open Zoom in your web browser or app. It is highly recommended that you use the Zoom app and you will be prompted to download it If you have not already done so
- Click “Join with Computer Audio”. This will allow Zoom to access your laptop’s microphone.
- Alternatively, you can use the meeting ID number found underneath this link in your joining instruction email. To do this, open the Zoom app and click the “Join” button on the home screen. Copy and paste the meeting ID number in the “Meeting ID or Personal Link Name” box. Ensure that your name is written in the box below and click “Join”
- If you are early for the program, then you may see a message saying “Waiting For Host”. This means that the Instructor will shortly let you into the virtual meeting room
If you have problems accessing the program, please contact CNet Training using the details below:
- UK: +44 (0)1284 767100
- U.S: +1 302-526-1977
- Email: jtaylor@cnet-training.com
You must keep your camera switched on throughout the duration of the program so that the Instructor can see you. This is a requirement of completing the program.
Cameras can be turned off during formal breaks.
It is recommended that you use headphones to avoid an echo effect where sound is repeated.
Turning Your Camera or Microphone On/Off
- At the bottom of the screen, there is an icon of a video camera and a speaker. By clicking on each icon you can turn the camera or microphone on or off. You will know that the microphone or camera is off because there will be a red line through it
Communicating With Your Instructor
- Throughout the program your Instructor will encourage everyone to share ideas and participate. They will ask questions and invite learners to share their experiences
- To ensure that everyone can hear the Instructor and to avoid background noise, you should keep your microphone turned off unless you are answering or asking a question
- To make your Instructor aware that you have a question, you can click the “Raise Hand” button, which can be found by clicking the “Reaction” button in your menu bar. This will notify the group that you wish to say something
- When you have asked your question you can lower your hand by going to the “Reactions” button again and clicking “Lower Hand”
- If you are having technical problems or want to ask the Instructor something privately, you can use the chat box function. Open the chat box by clicking the “Chat” button, also found on your menu bar
- This will open a chat box to the right of your Zoom screen (note that this may differ if you have previously changed your settings)
- Messages will by default send to everyone in the meeting including the other learners, however, you can change who can see your message by clicking the dropdown arrow next to “Everyone” in the “To:” box
Check Camera and Microphone Permissions in Settings
If you have a Windows computer
- Select Start/Windows icon in the bottom left corner
- Go to: Settings > Privacy > Camera or Microphone
- Under “Allow access to the camera on this device” select “Change” and make sure “Camera/Microphone access for this device” is turned on
- Do the same under “Allow apps access to your camera/microphone”
- Finally, do the same under “Allow desktop apps to access your camera/microphone”. This ensures that the Zoom app has permission to access your camera while you are using it
If you have a Mac
- Click on the “System Preferences” icon in the menu bar at the bottom of the screen
- Select the “Security & Privacy” icon
- Select the “Camera/Microphone” icon from the list
- Under “Allow the apps below to access your camera/microphone”, make sure that the blue tick is selected next to the Zoom app
Tel UK: +44 (0)1284 767100
Tel U.S.: +1 302-526-1977
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CNet Training Ltd is an Uptime Education Company. Registered office: Park Farm Business Centre, Fornham Saint Genevieve, Bury St Edmunds, Suffolk, IP28 6TS, England. Reg No. 3233910 England and Wales VAT GB 676 7804 83
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