With the mission critical nature of a data centre, it is paramount that those personnel selected to undertake work in this environment possess skill levels of the highest calibre. This course addresses the issues that could be encountered by the data centre technician on a day to day basis; from dealing with move and change requests (MACs) to resolving fault conditions, efficiently and in a time critical manner. This course ensures that best practises are applied ensuring consistency and adherence to procedures especially with reference to health and safety issues in today’s data centre.



1 Introduction to data centres

• What is a data centre?
• Functional requirements
• Overview of design issues (Tier 1 to Tier IV)

2 Standards overview

• TIA 942
• ANSI/TIA/EIA-568; 569; 606; 607; 758
• EN 50173; 50174; 50346; 50310
• BS7671 electrical regs
• IEEE
• ASHRAE

3 Health and Safety

• Optical fibre hazards
• Electrical hazards
• Slips trips and falls
• CDM
• Manual handling & Lifting devices
• Noise & Lighting levels

4 Power overview

• Power sources & Back-up power
• Electricity supply and distribution
• AC/DC
• 1-phase and 3-phase

5 Security

• Data centre protocol (do’s and don’ts, behaviour)
• Physical security

6 Cable management, fibre and copper

• Capacity Planning
• Access floors
• Equipment racks/cabinets
• Efficient use of cabinet space
• Cabling and channel verification
• Intelligent Management

7 Data Centre Networks

• LAN, SAN, NAS, WAN
• Networking Protocols eg Ethernet, IP, FC, InfiniBand