Qualification Overview
The Certified Data Centre Management qualification (CDCM™) equips data centre professionals to substantially improve operational efficiency, by understanding key management fundamentals relevant to data centre operations. The qualification begins with an initial three day core module, which upon successful completion awards an individual with Certified Data Centre Management (CDCM™), a BTEC level 3 qualification. Following the core module are four specialist one day modules focusing on the key areas of Auditing, Physical, Strategies and Compliance. Upon completion of the full seven day program the successful delegate is awarded the Certified Data Centre Management Professional (CDCMP™), a BTEC level 5 qualification.
This BTEC qualification from Edexcel is intended to furnish data centre professionals with depth and breadth of learning and to provide independently verified proof of competency. The unit based structure of the overall qualification allows flexibility to take each unit at your convenience over a period of time.
Course Content
Day One
What is a Data Centre?
· Context
· Owner managed and operated
· Owner managed, with third party operationally delivering day-to-day management
· Co-location
· Fully managed service
· Carrier neutral data centres
· Fully managed service – types of managed hosting
Understanding Basic Design Principles
· Understanding the full Scope of the build (establishing Scope of Work)
· Data Centre Evolution (Hype Cycle)
Managing a Data Centre
· Handover - receipt of green/brown field site
· Managing in context of the Business and IT Strategies
· What is to be achieved?
· Understanding Budgetary Constraints (difference between the capital expenditure budget and the operating budget)
Day Two
Managing People
· Setting up the DC Team, Structure, Job Descriptions (peculiar to the type of DC, managed, Colo etc.)
· Establishing a 24x7 staffing rota – understand the HR consequences (European working Physical Security
Managing Plant
· What Plant?
· Life Cycle Management and Testing - MTBF
· Documentation and Management - ITIL v3 & DCO FM
· Environmental issues
· Cleaning and Maintenance
· Building Management System
· Fire suppression
Managing Projects
· Projects in context
· Project Management Approaches; P2, TPMA
· Introducing new kit /removing old kit
· Product life cycle
Day Three
Managing Internal Services
· Identifying internal customers
· Help desk/Customer Service
· Escalation
· Reporting
· Communication
· Structural integrity of kit – how much kit, how much power
· Charging for services
Managing External Services
· Creating and Managing SLA’s
· Vendor Management, Maintenance contracts, Updates
· Utilities, Telcos, ISDN, PSTN, WAN’s, Dual Service Providers
· The interrelationship between DCM and Facilities
· Charging for services
Structural integrity of kit – how much kit, how much power
· The purpose of a DC
· Ownership
· Responsibility
· Total cost of management
· The interrelation to Strategies, Physical Infrastructure, Audit and Compliance
Contact CNet Training for Course Dates
Tel: +44 (0)1284 767100