CCAM®

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The World’s First Competency & Confidence Assessment Modelling (CCAM®) Tool for the Data Centre Sector available only from CNet Training.

Risk affects every organisation, although the types of threats that businesses face will depend on varying factors, yet many businesses struggle to accurately identify and counter risks effectively.

CNet Training has launched the world’s first Competency and Confidence Assessment Modelling (CCAM®) Tool for the data centre sector and has the ability to revolutionise the way data centre managers identify, manage and mitigate people risk.

The CCAM® Tool provides real-time analysis of both competence and confidence for individuals and teams and exposes root causes of employee behaviour (positive and negative) in data centre facilities. Its proven complex software, which is supported by a team of psychologists and operates within International Test Commission guidelines, works through various criteria to identify people risk. It focuses on where individuals’ real skills, knowledge and ability gaps are and, through subsequent targeted intervention, behaviour can be positively changed and subsequently risks reduced.

The results of each assessment allow the right course of development action to be planned and taken to address individuals’ weaknesses, and with the ability to take the CCAM® Tool assessment again post-development, it ensures any costs incurred have been utilised effectively, thus maximising the opportunity to achieve ROI. It can also be used as a valuable pre-employment tool allowing managers to understand the development investment required for potential new staff.

The CCAM® Tool:

  • Is a SaaS based people risk platform
  • Identifies, manages & mitigates people risk
  • Provides real-time analysis of both competence & confidence for individuals and teams
  • Identifies misplaced confidence
  • Exposes the root causes of employee behaviour in mission critical environments
  • Helps to manage & build teams & competencies
  • Uncovers skills, knowledge and ability gaps
  • Saves money whilst maximising ROI

There is a huge difference between testing someone’s memory and knowing how they will behave in a critical environment. The CCAM® Tool provides real-time analysis of both competence and confidence for individuals and exposes root causes of employee behaviour (positive and negative) in network infrastructure and data centre facilities and helps to identify the ‘unconscious incompetent’. It’s proven complex software, which is supported by a team of psychologists and operates within International Test Commission guidelines. It works through various criteria to identify where individuals’ real skills, knowledge and ability gaps are and, through subsequent targeted intervention, behaviour can be positively changed.

“Ultimately risk is a human issue and businesses need people who are adept at tackling the threats they encounter, particularly within mission critical facilities. Understanding likely behaviours of individuals and teams in high risk environments is one of the biggest challenges a data centre facility faces today, but one that the CCAM® Tool addresses. It provides real-time analysis that allows managers to make the right decisions about their staff and teams to gain maximum productivity, ensure fitness to practice and mitigate people risk, all contributing to the businesses risk policy. The CCAM® Tool really does take the traditional Training Needs Analysis into a new and more justifiable dimension, and one that will help maximise competitive advantage, as productivity and quality of service will also improve”.

Andrew Stevens, CEO, CNet Training

The CCAM® Tool provides an analysis of, and scores, each individual within your team to identify:

  • Current employee behaviour
  • What each employee – UNDERSTANDS, DOES NOT UNDERSTAND, MISUNDERSTANDS, including current confidence levels
  • Which employees are going to – apply what is RIGHT, apply what is WRONG
  • Where the knowledge, skills and ability gaps are
  • Where the risk is
  • Where development budget needs to be allocated
  • The scoring provides a thorough overview of each individual and your entire team. You set an ideal score to show where you would like to be and this can be used to benchmark against

Is Your Business at Risk?
On average 80% of all staff pose some or significant risk to the business: CCAM Business Risk

Understand/Confidence Graph
Below is an example of the underpinning knowledge assessment of Data Centre Technicians and Supervisors outlining the average level of understanding and confidence for an individual and shows the understanding benchmark.
CCAM Confidence Graph

Legend for Outcome Categories

CCAM Reference Key

CCAM® is powered by Cognisco, the leading provider of critical people insight and analytics.

Download CCAM® Tool details »

Contact us for more CCAM® Tool information »