Our Train-the-Trainer Quality Commitment
CNet Training is committed to quality management and takes it very seriously. CNet’s quality management system is certified as conforming to ISO 9001:2008 which demonstrates continued quality focus. Every Instructor is employed by the company which allows the implementation of processes to ensure that they are equipped with the knowledge, skills and abilities to guarantee program delivery is exceptional in every respect. This starts with the rigorous Train-the-Trainer process.
Each Instructor has to undertake a comprehensive and in-depth process for each program they will teach, where their knowledge and quality of delivery is tested and refined to ensure it meets the high standards expected by the company. This process demonstrates our total commitment to quality and ensuring our program delivery continues to be world renowned.
There is also an on-going assessment required with regular Technical Audits, to ensure each Instructor’s technical delivery continues to meet our high standards. Plus after each program delivery a Quality Audit is undertaken from information received directly from the feedback provided from each learner (each learner is asked to assess the program content and the delivery from the Instructor and there are certain quality scores we aim to achieve, if we do not meet the required quality scores action is taken to address this).
Plus, as each CNet program is regularly reviewed and updated to ensure the technical content remains current, Instructors receive Masterclasses from the Technical Manager, this new learning is also assessed to ensure accuracy when delivering to learners.